
Meet the author
Rasmus Østergaard is an editor and journalist at Just Add People. Rasmus is responsible for making useful information about the hairdressing profession and the beauty industry easily accessible to everyone.
Tips and advice
As a hairdresser, you know how much good recommendations and word-of-mouth mean for your business. But not all customers realize how they can best support you – especially if they think they need to spend a lot of money to make a difference. The truth is, they don’t have to spend anything at all! Here’s a guide you can share with your customers (on social media, in newsletters, or in the salon) so they know exactly how they can help you – completely free of charge.
04. February 2025
You probably already know that likes, comments, reviews, and shares can be just as valuable as paid ads – if not more. In a time when social media is flooded with advertisements, word-of-mouth marketing remains the strongest motivator for attracting new clients. That’s why your customers can help you significantly—without it costing them a thing. Make your customers understand that they are your best ambassadors. When they share your posts or write a review, they create credible word-of-mouth within their own networks.
Many of your customers would love to support you – they just don’t always know how. That’s why it’s important to be clear and show them the different ways they can help:
Once customers see how easy it is and how much of a difference it makes, they’re often happy to help – and many even enjoy showing off their new hairstyle!
Customers choose your salon because you give them a great experience and beautiful results. Remind them that their personal voice is more powerful than any standard advertisement. By leaving a review in their own words, with photos, they tell friends and family: "I got my hair done somewhere I trust and am proud of." A simple photo of their new haircut with a short caption about why they’re happy can attract more new clients than an expensive ad—because it feels genuine and authentic.
The more you guide your customers, the more likely they are to support you. For example:
Even though it’s free to support, consider offering a small “thank you” to customers who help out initially. Being the first to write a review can feel daunting, so a little incentive can help:
Remember: It doesn’t have to be a big reward. Many customers are happy to leave reviews or share posts for free—but they’ll feel even more appreciated if you acknowledge their effort.
Bonus Tip: Consider negotiating with your suppliers. If you ask for 100 travel-size shampoos to give to potential new customers, even the most reluctant supplier will likely say yes – it’s a small cost for them with the potential for significant sales growth.
Make or find graphics you can post on Facebook, Instagram, or your website. They should provide customers with clear tips on how they can support you – without spending a penny. You can combine these graphics into a carousel post on Instagram or share them regularly on Facebook with a short thank-you message for all the amazing support you already receive.
Attracting more loyal customers doesn’t have to rely on big advertising budgets. With a few simple calls to action and easy-to-understand messages, you can activate your customers’ desire to help – for free. Most customers are happy to support their favorite hairdresser once they realize how easy it is and how much it matters. It can give your business a solid boost – and all it takes is a click, a comment, or a review from someone who already loves your salon.
Rasmus Østergaard is an editor and journalist at Just Add People. Rasmus is responsible for making useful information about the hairdressing profession and the beauty industry easily accessible to everyone.